CVA and Condition Monitoring Con...
Mantrac -
Alexandria, EgyptJob Details
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Job Description
- Set incremental business targets for CVA & CMA for each Business Unit.
- Access CAT systems such as ECA, Foresight and SOS manager.
- Utilize all relevant systems to identify opportunity and quote for any incremental business or to provide an added value alert to the customer.
- Work with the group technology specialist, develop automated reporting for all customers with connected assets or CVAs ensuring relevant levels of reporting are sent to each customer group.
- Ensure customers understand the reports being sent to them and help them utilize the inherent value.
- Ensure that all CMAs can identify when an alert should be sent to a customer to notify the customer of an impending issue.
- Develop tailored monitoring and management regimes and pricing (for specific key account customers).
- Ensure all field service inspection reports are reviewed and that all incremental business is quoted for either by the CMA, service supervisor or PSSRs.
- Meet with each service manager at least once per month to review CMA performance and target areas for improvement in the next month.
- Report all CMA activities for each territory, in terms of customer alerts, interactions and won and lost quotations for incremental business in each territory on monthly basis.
- Follow up on end of warranty health checks, ensure inspection are done and work carried out under warranty where needed and quoted to customer where applicable.
- Report on CVAs & PM accuracy.
Job Requirements
- Bachelor's degree in mechanical or electrical engineering.
- Min. 5 years of experience in technical sales.
- Experience in cross functional working across multiple countries and with third-party vendors.
- Familiar with the interpretation of SOS results, CAT inspects, ET downloads, Product link data and CTS reports.
- Excellent command of English language (reading, speaking and writing).
- Effective cross cultural communication skills.
- High proficiency in MS office (specially Excel & Access).
- Planning, organizing and controlling skills.
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