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Job Description
- Provide professional, and courteous customer support via phone, email, chat, and other communication channels.
- Serve as a subject matter expert on our products and services, and effectively troubleshoot and resolve complex customer issues and inquiries.
- Mentor and coach junior members of the customer support team, providing guidance and support to help them succeed in their roles.
- Handle escalated customer inquiries and complaints with professionalism and empathy, and work towards finding appropriate resolutions.
- Collaborate with cross-functional teams, including product development and sales, to address customer concerns and improve the overall customer experience.
- Document customer interactions, including inquiries, complaints, and resolutions
- Analyze customer feedback and data to identify trends and opportunities for improvement.
- Assist in developing and updating customer support resources
Job Requirements
- Bachelor's degree in electrical engineer.
- At least [3] years of experience in customer support or related roles.
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting skills, with the ability to think critically and analytically.
- Proven experience in related field
- Presentable is a must
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