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Job Description
- Manage day to day operations for the region and process customers’ orders.
- Conduct extensive online research, at all times, understanding marketing and sales strategies from all significant eCommerce retailers.
- Ensure eCommerce operations are efficiently running at all times.
- Manage fleet workforce and operations
- Actively participate in scheduled internal weekly and annual sales meetings; preparing in advance to share relevant and beneficial information.
- Ensure that e-retailers are adequately stocked, and this is reflected in the system.
- Overseeing invoicing processes and coordinating stock management processes.
- To liaise as required with supply chain and logistics in order to resolve delivery issues.
- Perform monthly forecast for eCommerce demand with the supply chain.
- Work with the Finance department to accurately process customers credit notes/refunds.
- Ensure that customer expectation is met on time and provide unparalleled customer experience at all touchpoints
- To work collaboratively with Ecommerce Manager on unusual complex or high impact cases that can have a negative impact on the business.
- To reliably log all issues relating to any orders (incorrect fulfilment, delayed/lost deliveries, etc.) in order to mitigate financial loss.
Job Requirements
- A willingness to roll up sleeves to get it done.
- Adaptable and flexible; responsive and resourceful in a fast-paced, quick-turn business model.
- Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously.
- Excellent fluency in written and spoken Arabic is essential.
- Customer service experience and the ability to deal with difficult customers is essential.
- Knowledge of e-commerce is highly advantageous.
- CMS experience desirable.
- Looking for an innovative and forward-thinking candidate who will work hard and enthusiastically take on many responsibilities.
- Exceptional time management skills; ability to organize, prioritize, and manage multiple projects with overlapping goals and objectives.
- Adaptable and flexible; responsive and resourceful in a fast-paced, quick turn business model.
- Actively listens and participates within a team environment.
- Microsoft Software; Word, Excel, PowerPoint, Outlook, and ERP software.
